Terms of Service

Terms of Use Introduction

Welcome to Pollino Health & Wellness. This Terms & Conditions Policy (“Terms”) applies to this website and any other websites or mobile applications, together with all information, resources, services, programs, products, communications, and tools (collectively, the “Services”) owned and/or operated by Pollino Health & Wellness (“Pollino Health & Wellness,” “we,” “us,” or “our”).

By visiting, accessing, or using the Services — including purchasing, downloading, viewing content, or providing your email address or phone number — you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. PLEASE READ THESE TERMS CAREFULLY. IF YOU DO NOT AGREE, YOU SHOULD NOT USE THE SERVICES.

Responsible Use and Conduct

By utilizing the Services, you agree to use them only for their intended purpose and in compliance with these Terms, applicable laws and regulations, and generally accepted online practices.

You are solely responsible for any consequences, losses, or damages that may result from unauthorized use of the Services. Pollino Health & Wellness is not responsible for user-generated content and does not generally pre-screen or monitor submissions made through communication tools such as comments, forms, reviews, or community spaces. Users are expected to act responsibly and ethically when engaging with the Services.

Prohibited Uses

You may use the Services only for lawful purposes. You agree not to use the Services:

(a) In any way that violates applicable local, state, federal, or international laws or regulations.

(b) To exploit, harm, or attempt to harm minors in any way.

(c) To transmit spam, junk mail, chain letters, or unauthorized promotional material.

(d) To impersonate Pollino Health & Wellness, its representatives, or any other individual or entity.

(e) To infringe upon the rights of others or engage in fraudulent, abusive, threatening, or harmful conduct.

(f) To interfere with or restrict another user’s enjoyment of the Services.

Additionally, you agree not to:

(a) Use automated systems such as bots, scrapers, or spiders without prior written consent.

(b) Introduce viruses, malware, or other harmful code.

(c) Attempt unauthorized access to systems, servers, or databases.

(d) Disrupt or interfere with the proper functioning of the Services.

(e) Manipulate reviews, ratings, or reputation systems.

Right to Monitor and Terminate Use

Pollino Health & Wellness reserves the right, at its sole discretion and without notice, to monitor use of the Services and to remove content or terminate access for any violation of these Terms. These Terms remain in effect even after termination.

User Submissions

Any information, feedback, comments, suggestions, or other materials submitted through the Services are non-confidential and become the property of Pollino Health & Wellness. By submitting content, you grant us an irrevocable, worldwide, royalty-free right to use, reproduce, modify, and distribute such materials.

You represent that all submissions are accurate, lawful, non-infringing, and do not contain malicious or harmful content.

User-Created Hyperlinks

Pollino Health & Wellness grants a limited, non-exclusive right to create a text hyperlink to the Services for non-commercial purposes, provided such link does not portray Pollino Health & Wellness in a misleading, defamatory, or harmful manner. Use of logos, trademarks, or proprietary graphics without written permission is prohibited. This right may be revoked at any time.

Third-Party Links

The Services may contain links to third-party websites. Pollino Health & Wellness does not control and is not responsible for the content, policies, or practices of third-party sites. Accessing third-party sites is at your own risk.

No Use by Minors

The Services are intended for individuals eighteen (18) years of age or older. By using the Services, you represent and warrant that you meet this requirement.

Communications and Email Consent

By voluntarily providing your email address, you consent to receive newsletters, educational materials, updates, and promotional communications from Pollino Health & Wellness. You may opt out at any time by using the unsubscribe link or by contacting [email protected].

Text Messaging (SMS) Terms & Conditions

By providing your mobile phone number and opting in, you consent to receive text messages from Pollino Health & Wellness, which may include appointment reminders, program updates, wellness tips, accountability messages, promotional offers, and important service notifications.

• Opt-Out: You may cancel at any time by texting STOP. You will receive a confirmation message and no further texts will be sent unless you rejoin.

• Rejoining: To rejoin, sign up again through our website or opt-in form.

• Help: Text HELP or contact [email protected].

• Message and Data Rates: Message and data rates may apply. Message frequency varies.

• Carrier Disclaimer: Wireless carriers are not liable for delayed or undelivered messages.

Indemnification

You agree to indemnify and hold harmless Pollino Health & Wellness, its owners, officers, employees, contractors, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising from your violation of these Terms or misuse of the Services.

Legal Compliance and Governing Law

These Terms are governed by applicable state and federal laws. Pollino Health & Wellness complies with relevant industry standards and consumer protection, privacy, and communication regulations.